Most services detect a recall and notify you. That is the first two minutes of the job. The E-CLASS Tracker matches the recall against what sits on your shelf, routes it to the department holding it, escalates until a person answers, and documents the close. You are inspection-ready the moment an examiner asks.
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Recall management · Operating since 1973The manufacturer files it straight into NRAC through the portal. No aggregator sits in between, so nothing waits on a third party’s publishing schedule.
AdvancedAutoMatch runs the recall against your inventory on every identifier at once.
It reaches the two departments that hold the affected units. No general mailbox in between.
Flagged and separated, then an automated phone call, then a text, until a person acknowledges.
The department that holds the stock quarantines it and signs off.
The audit trail is complete and reportable. An alerting service stops one step short of here.
The close returns to the manufacturer on the same line the recall came in on.
Illustrative trace · recall number and times are examples
A recall that travels through an aggregator arrives when that aggregator gets to it. NRAC takes submissions straight from manufacturers, verifies and classifies them in house, and routes them to member facilities. The loop below starts here.
Files the recall directly, at the moment it is issued.
Verifies, classifies, matches against your inventory, routes.
Receives it already matched to the units it holds.
Why the direct line matters. Every hop a recall makes before it reaches you costs your staff time and gives the record another chance to lose its lot numbers.
Most services detect and notify, then stop. Everything below is work the E-CLASS Tracker does after that point, and the fifth step is the one an examiner will ask you about.
AdvancedAutoMatch runs each recall against your own inventory on the identifiers your staff already scans, so what reaches you is the short list that sits on your shelf.
Illustrative view of the member interface
A matched recall sitting in an inbox is still an unaddressed recall. These three steps are what turns a notification into a response.
Named units, named department. Nobody has to work out who owns the problem, and it does not sit in a general mailbox until morning.
Flagged, then called, then texted. Class I recalls are the only ones that can kill, so one channel is not enough.
Your liaison follows the open items and stays on them until they close. Coverage runs 24 / 7 / 365.
The system records every action as it happens, so the audit trail builds itself while your staff works. Nobody reconstructs it the week before a survey.
Manufacturer portal · verified and classified Class I
Central Sterile, OR Materials · 4 units named
Flagged, called, texted
Central Sterile · day supervisor
4 of 4 units quarantined and signed off
Illustrative view of the member interface
And back to the top. NRAC reports the close to the manufacturer through the same portal the recall arrived on. That return is what makes this a loop, and it is why an examiner asking what happened to a 2019 recall gets an answer.
Every recall service can describe a process. This is the only one that can point at the outcome across five decades.
And if we get it wrong, you are still covered. NRAC is the only recall provider that backs every member with a multi-million-dollar errors & omissions policy — so even in the rare event we err, your facility is protected. In 52 years, no member facility we protect has ever missed a recall, or faced litigation over a recalled product.
A recall you were told about and did nothing with is the same as a recall you never received. The job ends at the close.
NRAC is a federally approved 501(c)(3) nonprofit. Recall management is the whole of what this service does, and has been for over five decades.
National Recall Alert Center · Established 1973NRAC runs two services. This is the one that covers recalled products. The other covers the medications you dispense: the reaction record, the shortage picture, and interaction risk, on one page per drug. Each has its own sign-in, and you can hold either one on its own.
One page for every medication you carry, holding the adverse-reaction record, shortage status by presentation, and interaction cautions, with a watchlist that tells you when any of it changes.
It takes about nine minutes to see the entire closed-loop system. No contract is required, and you can try it before you decide.
We will walk the whole closed loop, end to end, in about nine minutes.
